Amy @ extension 4003
customerinquiry@evergy.com
In August of 2020, we took over the space from the bankrupt company "Stage" operating the retail store Gordmans. Please note from the day we started service we were acting as a Landlord, our sole goal was the find a tenant to occupy 90,250 sqf of space.
Scott management operates the shopping center and is NOT running the retail operation. As the property manager, my task was to basically shut down all the HVAC units and to run off all the power to save money and not incur any expense.
My duty is to also lease the space. The last tenant left the space a mess and from time to time I would show the space and spent many days inspecting the building to understand all the shortcomings to help find a way to lease the space and understand the upgrades needed to get the space lease.
When the 1st bill came one of the owners called me and again I doubled checked all the electrical pannes, stitches, and breaker to make sure there were NO power drains. WE were only leaving a few lights on as security lights.
Again I got a call from the owner about the exorbitant bill. Finally, I was added to the account to better understand the "rate" issue.
Each time a call about the rate I asked Evergy to send out a service representative so they could oversee what we were doing in the space and to access the power consumption. Finally, I had a site visit from your security department and chose a very conservative yet adequate safety light.
It wasn't until I printed several months of bills and studied the fees and charges the I noticed the "Demand" charge. I made several calls complaining that the demand charge was not fair considering a vacant building is not putting any demand on the grid. I
On several of my calls, there were comments to at least have this evaluated. Amy, you mentioned on December 21st Lyla and told me I could "subpoena" the record only after mentioning a complaint to the KCC.
This demand charge is totally unfair to a building owner who is just making their best efforts to clean up after a tenant went bankrupt and clean the space up for a new tenant.
We need to reevaluate the "demand" charge, Vacant buildings need to be based just on usage and waive the demand fees. Especially during times when the economy has been shut down.
Please help.
ps: Amy you are a week late getting back to me after you said you need a week to investigate.
STO for evergy is to promise follow-up that NEVER happens. [STO = Standard Operating Procdure]
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